CISM Incident Management Practice Question
An organization's incident response plan includes playbooks for different incident types. Which playbook should be used for an incident involving unauthorized access to a user's account due to phishing?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Credential compromise playbook
Credential compromise incidents, such as account takeover via phishing, are handled by the credential compromise playbook.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data breach playbook
Why it's wrong here
Data breach involves exfiltration of sensitive data; credential compromise may precede a breach but is distinct.
- ✗
Ransomware playbook
Why it's wrong here
Ransomware involves encryption of data, not credential theft.
- ✓
Credential compromise playbook
Why this is correct
Credential compromise covers phishing, password spraying, and account takeover.
- ✗
Insider threat playbook
Why it's wrong here
Insider threat involves malicious actions by employees, not external phishing.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.