CISM Information Security Program Practice Question
An organization has implemented a new security policy requiring multi-factor authentication for all remote access. Several users complain about the inconvenience. What is the BEST course of action for the security manager?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide training on the importance of MFA
Providing training helps users understand the necessity of MFA for security, addressing their concerns and gaining buy-in. Allowing exceptions (A) weakens security, delaying implementation (B) postpones protection, and revoking access (C) is too punitive as a first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Allow exceptions for senior executives
Why it's wrong here
Exceptions create security gaps and set a bad precedent.
- ✗
Delay implementation until user acceptance improves
Why it's wrong here
Delaying exposes the organization to risk; training is a proactive solution.
- ✗
Revoke remote access for non-compliant users
Why it's wrong here
Revoking access without education may disrupt operations and cause resentment.
- ✓
Provide training on the importance of MFA
Why this is correct
Training addresses the root cause of complaints—lack of understanding—and promotes compliance.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.