CISM Incident Management Practice Question
After a data breach involving customer PII, the incident response team is conducting a root cause analysis. Which THREE factors should be examined according to CISM best practices? (Select THREE.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The management or governance failure that allowed the process failure.
Root cause analysis should identify technical, process, and management failures.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The management or governance failure that allowed the process failure.
Why this is correct
Management oversight is needed to ensure processes are effective.
- ✗
The cost of the breach to the organization.
Why it's wrong here
Financial impact is assessed separately, not part of root cause.
- ✗
The specific employee who clicked the phishing email.
Why it's wrong here
Root cause analysis focuses on systemic issues, not individual blame.
- ✓
The technical vulnerability that allowed the breach.
Why this is correct
Technical root cause is the starting point.
- ✓
The process failure that allowed the vulnerability to exist.
Why this is correct
Process gaps enable vulnerabilities to persist.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.