Question 470 of 871
CISM Information Security Program Practice Question
A financial institution is developing an information security program based on the COBIT framework. The board has requested a balanced scorecard to communicate program effectiveness. Which of the following metric categories would best align with the 'Internal Processes' perspective?
⚠ Common exam trap
In this CISM question, the trap is that candidates confuse 'Internal Processes' with 'Learning and Growth' (training hours) or 'Financial' (cost metrics), failing to recognize that SLAs directly measure the operational effectiveness of security processes themselves in a COBIT-based program.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Percentage of security incidents detected within defined SLAs
The 'Internal Processes' perspective of a balanced scorecard focuses on the efficiency and effectiveness of internal operational processes. The percentage of security incidents detected within defined SLAs directly measures the performance of the security monitoring and incident response processes, which are core internal processes in a COBIT-based information security program.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Cost of security incidents as a percentage of revenue
Why it's wrong here
This is a Financial perspective.
- ✓
Percentage of security incidents detected within defined SLAs
Why this is correct
This measures process effectiveness.
- ✗
Number of security training hours per employee
Why it's wrong here
This is a Learning and Growth perspective.
- ✗
Customer satisfaction survey scores on data protection
Why it's wrong here
This is a Customer perspective.
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Last reviewed: Jul 4, 2026
This CISM practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISM exam.
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