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CISA Practice Question: Which TWO of the following are guiding principles…
Which TWO of the following are guiding principles of ITIL 4? (Select TWO)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Progress iteratively with feedback
ITIL 4 has seven guiding principles. 'Focus on value' and 'Progress iteratively with feedback' are two of them. 'Centralize decision making' and 'Standardize services' are not ITIL 4 principles, and 'Automate everything' is not a principle.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Progress iteratively with feedback
Why this is correct
Progress iteratively with feedback is an ITIL 4 guiding principle.
- ✗
Automate everything
Why it's wrong here
Automate everything is not a principle; 'Optimize and automate' is.
- ✓
Focus on value
Why this is correct
Focus on value is an ITIL 4 guiding principle.
- ✗
Standardize services
Why it's wrong here
Standardize services is not an ITIL 4 principle; it may be a practice.
- ✗
Centralize decision making
Why it's wrong here
Centralize decision making is not an ITIL 4 principle.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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