mediumMultiple Select
CISA Practice Question: Which TWO of the following are components of the…
Which TWO of the following are components of the ITIL 4 four dimensions of service management? (Select TWO.)
⚠ Common exam trap
CISA often tests the specific components of the ITIL 4 four dimensions, so candidates must memorize them accurately and not confuse them with general business functions like finance or marketing.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Organizations and people
Option C, Organizations and people, is correct because it is one of the four dimensions of ITIL 4 service management, covering roles, responsibilities, culture, and organizational structure. Option D, Information and technology, is also correct as it addresses the information, knowledge, and technologies required to deliver and manage services. The other three options do not belong: Finance and accounting (A), Risk and compliance (B), and Marketing and sales (E) are business functions or governance concerns, not the ITIL 4 dimensions, which are Organizations and people, Information and technology, Partners and suppliers, and Value streams and processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Finance and accounting
Why it's wrong here
Finance and accounting is a management practice within ITIL 4, not one of the four dimensions. It is tempting because costing and budgeting underpin every service, so finance would be the right answer to a question about ITIL management practices rather than the dimensions.
- ✗
Risk and compliance
Why it's wrong here
Risk and compliance belongs to governance, not the ITIL 4 four dimensions (organisations and people, information and technology, partners and suppliers, value streams and processes). It is tempting because risk and compliance genuinely shape service design and delivery, so it would fit a governance-focused question rather than this one.
- ✓
Organizations and people
Why this is correct
Organisations and people is a named ITIL 4 dimension, addressing roles, responsibilities, culture and staffing needed for service management. It satisfies the stem because ITIL 4 explicitly lists this dimension, distinguishing the human and structural aspects from information, technology and partners.
- ✓
Information and technology
Why this is correct
Information and technology is one of the four ITIL 4 dimensions, covering the knowledge, data, systems and tools required to deliver services. It satisfies the stem directly because ITIL 4 names this dimension explicitly alongside value streams, organisations, and partners/suppliers.
- ✗
Marketing and sales
Why it's wrong here
Marketing and sales is a commercial business function, not one of the ITIL 4 four dimensions. It is tempting because customer demand and value co-creation feature heavily in ITIL 4, so marketing would suit a question about business-facing functions rather than the dimensions themselves.
Go deeper
Related to this question
About these practice questions
This CISA question is part of Courseiva's 934-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official ISACA exam blueprint
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.