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CISA Practice Question: Which THREE of the following are key performance…
Which THREE of the following are key performance indicators (KPIs) commonly used to measure IT performance? (Select THREE.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System availability percentage
Common IT KPIs include system availability, help desk resolution time, and security incident count.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
IT budget as percentage of revenue
Why it's wrong here
IT budget as percentage of revenue is a financial metric, not a KPI for IT performance.
- ✓
System availability percentage
Why this is correct
System availability percentage is a common KPI measuring IT service uptime.
- ✗
Number of IT employees
Why it's wrong here
Number of IT employees is a headcount metric, not a KPI of IT performance.
- ✓
Help desk resolution time
Why this is correct
Help desk resolution time is a KPI for service desk efficiency.
- ✓
Security incident count
Why this is correct
Security incident count is a KPI for security performance.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.