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CISA Practice Question: The primary purpose of a chargeback model for IT…
What is the primary purpose of a chargeback model for IT services?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To provide transparency and encourage efficient use of IT resources
Chargeback models allocate IT costs to business units based on usage, promoting accountability and cost awareness.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To increase the IT budget
Why it's wrong here
Chargeback reallocates existing IT costs to consuming business units rather than raising the total IT budget. Increasing the IT budget is tempting because recovered funds can be reinvested, but the mechanism is internal cost recovery and accountability, not budget growth.
- ✗
To simplify IT financial management
Why it's wrong here
Chargeback exists to make business units accountable for the IT services they consume by billing them, which drives cost-awareness and demand management. Simplifying IT financial management is tempting because billing adds transparency, but the mechanism is allocation of costs to consumers, not administrative simplification.
- ✗
To centralize IT decision-making
Why it's wrong here
Chargeback pushes spending decisions toward business units by making them pay for what they consume, which decentralises rather than centralises decision-making. Centralising IT decision-making is tempting because IT retains control of the service catalogue, but the mechanism is cost accountability at the consumer level.
- ✓
To provide transparency and encourage efficient use of IT resources
Why this is correct
A chargeback model bills business units for their actual IT consumption, creating cost visibility and accountability. This directly satisfies the stem's requirement for transparency, while usage-based billing discourages wasteful consumption, encouraging efficient use of IT resources across the organisation.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.