The answer is to develop an IT performance dashboard that presents key metrics to the board. This is correct because a dashboard provides a concise, regular, and visual summary of IT performance aligned with governance objectives, directly addressing the board’s need for timely, actionable reporting without overwhelming detail. On the CISA exam, this question tests your understanding of how IT governance frameworks translate into board-level communication; the common trap is choosing a broader initiative like implementing COBIT or focusing solely on risk reporting, which misses the specific reporting gap. The search intent for an IT performance dashboard for board reporting is exactly this scenario—bridging technical IT metrics with strategic oversight. A useful memory tip: think “Dashboard for the Board” to remember that when the board lacks regular reports, your first step is a visual, metric-driven dashboard, not a new framework or risk assessment.
CISA Governance and Management of IT Practice Question
This CISA practice question tests your understanding of governance and management of it. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An IT governance framework has been implemented, but the board is not receiving regular reports on IT performance. Which of the following is the BEST course of action?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Develop a dashboard that presents key IT metrics to the board.
Option A is correct because a dashboard provides a concise, regular view of key metrics for the board. Option B may help but does not directly address reporting. Option C is a broader initiative. Option D focuses on risk, not reporting.
Key principle: OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Conduct an IT risk assessment to identify critical areas.
Why it's wrong here
Risk assessment is important but not a direct solution for reporting.
✓
Develop a dashboard that presents key IT metrics to the board.
Why this is correct
A dashboard facilitates regular reporting and board oversight.
Clue confirmation
The clue word "best" in the question point toward this answer.
Implement an IT balanced scorecard that aligns with corporate strategy.
Why it's wrong here
This is a longer-term strategic tool.
✗
Assign a chief information officer (CIO) to report directly to the board.
Why it's wrong here
While beneficial, it does not guarantee regular reports.
Common exam traps
Common exam trap: OSPF can fail even when IP connectivity looks correct
OSPF neighbour formation depends on matching areas, timers, network type, authentication and passive-interface behaviour. Do not choose an answer only because the devices can ping.
Detailed technical explanation
How to think about this question
OSPF questions usually test the details that control adjacency and route selection. Read the neighbour state, area, router ID and interface configuration before deciding what is wrong.
KKey Concepts to Remember
OSPF neighbours must agree on key parameters.
Router ID selection can affect neighbour relationships and LSDB output.
OSPF cost influences the preferred path.
A route can appear in OSPF information but not become the installed route.
TExam Day Tips
→Check area mismatch first when OSPF adjacency fails.
→Review passive interfaces when a network is advertised but no neighbour forms.
→Use show ip ospf neighbor and show ip route clues carefully.
Key takeaway
OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Real-world example
How this comes up in practice
A practitioner preparing for the CISA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related CISA OSPF questions on adjacency and route selection.
Governance and Management of IT — This question tests Governance and Management of IT — OSPF neighbours must agree on key parameters..
What is the correct answer to this question?
The correct answer is: Develop a dashboard that presents key IT metrics to the board. — Option A is correct because a dashboard provides a concise, regular view of key metrics for the board. Option B may help but does not directly address reporting. Option C is a broader initiative. Option D focuses on risk, not reporting.
What should I do if I get this CISA question wrong?
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related CISA OSPF questions on adjacency and route selection.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
OSPF neighbours must agree on key parameters.
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Question Discussion
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