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CISA Practice Question: Information Systems Acquisition, Development, and Implementation
During a post-implementation review of a new ERP system, the IS auditor identified that the project was delivered within budget but user satisfaction scores are low. Which THREE areas should the auditor examine further?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Whether all predefined user requirements were met
Low user satisfaction may stem from inadequate training, unmet requirements, or data migration issues affecting business processes. While budget and timeline were met, these operational aspects often drive satisfaction. Integration testing completeness is important but more technical; vendor SLA compliance is contractual and less directly tied to user satisfaction.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Extent of integration testing performed
Why it's wrong here
Integration testing is important but less directly linked to user satisfaction.
- ✓
Whether all predefined user requirements were met
Why this is correct
Unmet requirements are a direct cause of low satisfaction.
- ✓
Accuracy and completeness of data migration
Why this is correct
Data migration issues can lead to incorrect transactions and user frustration.
- ✗
Compliance with the original project budget
Why it's wrong here
Budget compliance was already noted; the focus is on satisfaction, not cost.
- ✓
Adequacy of user training provided
Why this is correct
Insufficient training is a common cause of low user satisfaction.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.