- A
Extent of integration testing performed
Why wrong: Integration testing is important but less directly linked to user satisfaction.
- B
Whether all predefined user requirements were met
Unmet requirements are a direct cause of low satisfaction.
- C
Accuracy and completeness of data migration
Data migration issues can lead to incorrect transactions and user frustration.
- D
Compliance with the original project budget
Why wrong: Budget compliance was already noted; the focus is on satisfaction, not cost.
- E
Adequacy of user training provided
Insufficient training is a common cause of low user satisfaction.
Question 558 of 984
Information Systems Acquisition, Development, and Implementation →hardMultiple SelectObjective-mapped
CISA Practice Question: Information Systems Acquisition, Development, and Implementation
This CISA practice question tests your understanding of information systems acquisition, development, and implementation. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a post-implementation review of a new ERP system, the IS auditor identified that the project was delivered within budget but user satisfaction scores are low. Which THREE areas should the auditor examine further?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Whether all predefined user requirements were met
Low user satisfaction may stem from inadequate training, unmet requirements, or data migration issues affecting business processes. While budget and timeline were met, these operational aspects often drive satisfaction. Integration testing completeness is important but more technical; vendor SLA compliance is contractual and less directly tied to user satisfaction.
Key principle: OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Extent of integration testing performed
Why it's wrong here
Integration testing is important but less directly linked to user satisfaction.
- ✓
Whether all predefined user requirements were met
Why this is correct
Unmet requirements are a direct cause of low satisfaction.
Related concept
OSPF neighbours must agree on key parameters.
- ✓
Accuracy and completeness of data migration
Why this is correct
Data migration issues can lead to incorrect transactions and user frustration.
Related concept
OSPF neighbours must agree on key parameters.
- ✗
Compliance with the original project budget
Why it's wrong here
Budget compliance was already noted; the focus is on satisfaction, not cost.
- ✓
Adequacy of user training provided
Why this is correct
Insufficient training is a common cause of low user satisfaction.
Related concept
OSPF neighbours must agree on key parameters.
Common exam traps
Common exam trap: OSPF can fail even when IP connectivity looks correct
OSPF neighbour formation depends on matching areas, timers, network type, authentication and passive-interface behaviour. Do not choose an answer only because the devices can ping.
Detailed technical explanation
How to think about this question
OSPF questions usually test the details that control adjacency and route selection. Read the neighbour state, area, router ID and interface configuration before deciding what is wrong.
KKey Concepts to Remember
- OSPF neighbours must agree on key parameters.
- Router ID selection can affect neighbour relationships and LSDB output.
- OSPF cost influences the preferred path.
- A route can appear in OSPF information but not become the installed route.
TExam Day Tips
- Check area mismatch first when OSPF adjacency fails.
- Review passive interfaces when a network is advertised but no neighbour forms.
- Use show ip ospf neighbor and show ip route clues carefully.
Key takeaway
OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Real-world example
How this comes up in practice
A practitioner preparing for the CISA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related CISA OSPF questions on adjacency and route selection.
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FAQ
Questions learners often ask
What does this CISA question test?
Information Systems Acquisition, Development, and Implementation — This question tests Information Systems Acquisition, Development, and Implementation — OSPF neighbours must agree on key parameters..
What is the correct answer to this question?
The correct answer is: Whether all predefined user requirements were met — Low user satisfaction may stem from inadequate training, unmet requirements, or data migration issues affecting business processes. While budget and timeline were met, these operational aspects often drive satisfaction. Integration testing completeness is important but more technical; vendor SLA compliance is contractual and less directly tied to user satisfaction.
What should I do if I get this CISA question wrong?
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related CISA OSPF questions on adjacency and route selection.
What is the key concept behind this question?
OSPF neighbours must agree on key parameters.
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Last reviewed: Jul 4, 2026
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.
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