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CISA Practice Question: Is designing an IT balanced scorecard to align IT…
An organization is designing an IT balanced scorecard to align IT performance with business goals. Which perspective would include metrics related to IT employee skills and training?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Learning and growth
The learning and growth perspective in a balanced scorecard focuses on employee capabilities, skills, and training.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Internal process
Why it's wrong here
Internal process includes efficiency and quality of IT processes.
- ✗
Customer
Why it's wrong here
Customer perspective includes user satisfaction and service levels.
- ✗
Financial
Why it's wrong here
Financial perspective includes IT budget and cost metrics.
- ✓
Learning and growth
Why this is correct
This perspective covers employee training and skills development.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.