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CISA Is considering outsourcing its IT help desk Practice Question
An organization is considering outsourcing its IT help desk. Which of the following is a key risk that should be addressed in the outsourcing contract?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inadequate data privacy and security measures
Data privacy and security are critical when outsourcing services that handle sensitive information.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reduced flexibility in service hours
Why it's wrong here
Contracts can specify service hours; this is manageable.
- ✗
Lack of technical expertise in the outsourcing provider
Why it's wrong here
While important, this is not the single key risk; expertise can be evaluated.
- ✗
Higher cost compared to in-house operations
Why it's wrong here
Outsourcing is often chosen for cost savings; higher cost may not be a key risk.
- ✓
Inadequate data privacy and security measures
Why this is correct
Outsourcing exposes the organization to data breaches and compliance issues.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.