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CISA Practice Question: Is adopting ITIL 4 to improve its service…
An organization is adopting ITIL 4 to improve its service management practices. Which guiding principle emphasizes understanding how different components work together to deliver value?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Think and work holistically
The ITIL 4 guiding principle 'Think and work holistically' emphasizes considering the entire service value system and how all components interact.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Think and work holistically
Why this is correct
This principle addresses the need to see the big picture and understand interconnections.
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Start where you are
Why it's wrong here
Start where you are means leveraging existing capabilities and processes.
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Keep it simple and practical
Why it's wrong here
Keep it simple and practical focuses on eliminating unnecessary complexity.
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Focus on value
Why it's wrong here
Focus on value emphasizes delivering outcomes that are valuable to stakeholders.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.