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CISA Is adopting ITIL 4 for service management Practice Question
An organization is adopting ITIL 4 for service management. Which guiding principle emphasizes starting from existing processes rather than building from scratch?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Start where you are
ITIL 4's guiding principle 'Start where you are' encourages leveraging existing capabilities and processes before making changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Start where you are
Why this is correct
This principle promotes using current state as a baseline.
- ✗
Progress iteratively
Why it's wrong here
Progress iteratively is about incremental improvements.
- ✗
Focus on value
Why it's wrong here
Focus on value means everything should deliver value to stakeholders.
- ✗
Optimize and automate
Why it's wrong here
Optimize and automate focuses on efficiency and automation.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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