CISA Governance and Management of IT Practice Question
An organization has implemented a balanced scorecard (BSC) for IT performance measurement. Which of the following is the PRIMARY benefit of using a BSC?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It ensures IT metrics are aligned with business strategy.
The primary benefit of a balanced scorecard (BSC) is to align IT metrics with business strategy across multiple perspectives (financial, customer, internal processes, learning and growth). Option A is incorrect because BSC does not simplify budgeting; it includes both financial and non-financial metrics. Option C is incorrect because BSC does not automate data collection; it is a framework for measurement, not automation. Option D is incorrect because BSC does not provide a single financial metric; it uses a balanced set of metrics from multiple perspectives.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It simplifies the IT budgeting process.
Why it's wrong here
This is incorrect because BSC does not simplify budgeting; it includes both financial and non-financial metrics.
- ✓
It ensures IT metrics are aligned with business strategy.
Why this is correct
This is correct because BSC aligns IT metrics with business strategy across multiple perspectives.
- ✗
It automates data collection for IT metrics.
Why it's wrong here
This is incorrect because BSC does not automate data collection; it is a framework for measurement, not automation.
- ✗
It provides a single financial metric for IT performance.
Why it's wrong here
This is incorrect because BSC does not provide a single financial metric; it uses a balanced set of metrics from multiple perspectives.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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