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CISA Practice Question: An IS auditor is reviewing the incident…
An IS auditor is reviewing the incident management process. The organization has a policy that all security incidents must be reported within one hour. However, the average reporting time is four hours. Which is the BEST corrective action?
⚠ Common exam trap
Many exam-takers choose 'Implement automated incident detection' (Option C) because it seems technologically advanced, but they overlook that the policy requires human reporting within one hour, and automation does not fix the human reporting delay or compliance with the specific time requirement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide additional training to staff
The root cause of the average reporting time exceeding the policy is likely a lack of awareness or skill in identifying and escalating incidents. Providing additional training directly addresses the human factor, improving staff ability to recognize security events and follow the one-hour reporting procedure, which is the most effective corrective action for a process gap.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reduce the reporting time requirement
Why it's wrong here
Reducing the requirement does not address the root cause and may increase risk.
- ✗
Increase penalties for non-compliance
Why it's wrong here
Penalties may be considered but are not the best initial corrective action.
- ✗
Implement automated incident detection
Why it's wrong here
Automation helps but does not address the human reporting delay.
- ✓
Provide additional training to staff
Why this is correct
Training improves awareness and compliance with reporting requirements.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.