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CISA Practice Question: According to ITIL 4, which guiding principle…
According to ITIL 4, which guiding principle emphasizes understanding the current state before making improvements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Start where you are
ITIL 4's guiding principle 'Start where you are' advises assessing the current state before embarking on improvements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Progress iteratively
Why it's wrong here
Progress iteratively encourages incremental improvements.
- ✗
Focus on value
Why it's wrong here
Focus on value is about delivering outcomes that matter to stakeholders.
- ✓
Start where you are
Why this is correct
This principle emphasizes understanding the current state before making changes.
- ✗
Keep it simple and practical
Why it's wrong here
This principle focuses on minimizing complexity.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.