hardMultiple ChoiceObjective-mapped
CISA Practice Question: A multinational corporation is implementing a new…
A multinational corporation is implementing a new enterprise resource planning (ERP) system across multiple regions. The project uses a phased roll-out. After the first phase in Asia, the system experiences intermittent synchronization errors between the central database and regional servers. The IT team suspects network latency but cannot reproduce the issue consistently. The project sponsor wants to proceed with the next phase in Europe to avoid further delays. The IS auditor is performing a post-implementation review. What is the MOST appropriate recommendation?
⚠ Common exam trap
Many exam-takers choose Option A (proceed and monitor) because it seems pragmatic and avoids project delays, but the CISA exam emphasizes that unresolved control weaknesses in a post-implementation review must be addressed before expanding the system to prevent cascading failures.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct a thorough root cause analysis of the synchronization issue before any further roll-out.
The intermittent synchronization errors indicate a potential data integrity or consistency issue that must be fully understood before expanding the system's footprint. Proceeding without root cause analysis risks propagating the defect to the European phase, which could lead to widespread data corruption, increased remediation costs, and regulatory non-compliance. A thorough root cause analysis (e.g., examining network latency, transaction log replication, or database conflict resolution) is essential to ensure the ERP's distributed architecture is reliable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Proceed with the European roll-out and monitor for similar issues.
Why it's wrong here
Risk of propagating unknown problem.
- ✗
Switch to a different ERP vendor that offers better cloud capabilities.
Why it's wrong here
Too extreme and costly.
- ✓
Conduct a thorough root cause analysis of the synchronization issue before any further roll-out.
Why this is correct
Prevent recurrence and identify systemic issues.
- ✗
Document the synchronization error as a known issue and accept the operational risk.
Why it's wrong here
Does not address the underlying cause.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.