hardMultiple ChoiceObjective-mapped
CISA Practice Question: A company outsources its data center operations
A company outsources its data center operations. Which IT governance practice is MOST critical to ensure the outsourcing arrangement meets business requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Establishing a service level agreement (SLA) with key performance indicators
Service level management ensures that the outsourcer's performance is monitored against agreed-upon metrics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Establishing a service level agreement (SLA) with key performance indicators
Why this is correct
SLAs define expectations and enable performance measurement.
- ✗
Performing a total cost of ownership analysis
Why it's wrong here
Cost analysis is important but not the most critical for ongoing operations.
- ✗
Creating a RACI matrix for the outsourced processes
Why it's wrong here
RACI clarifies roles but does not ensure service quality.
- ✗
Conducting background checks on outsourcer employees
Why it's wrong here
Important for security but not the most critical for meeting requirements.
Go deeper
Related to this question
About these practice questions
This CISA question is part of Courseiva's 995-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.