easyMultiple ChoiceObjective-mapped
CISA Practice Question: In the process of acquiring a new customer…
A company is in the process of acquiring a new customer relationship management (CRM) system. During which phase of the systems development life cycle (SDLC) should the business requirements be formally documented?
⚠ Common exam trap
Candidates often confuse the Requirements phase with the Design phase, mistakenly thinking that requirements are documented during design, but in reality, design assumes requirements are already formally approved and focuses on how to implement them, not what to implement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Requirements phase (Planning)
The business requirements for a new CRM system must be formally documented during the Requirements phase (Planning) of the SDLC. This phase establishes the functional and non-functional needs that the system must satisfy, serving as the foundation for all subsequent design, development, and testing activities. Without a formal requirements document, the project risks scope creep, misalignment with business objectives, and costly rework during later phases.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Implementation phase
Why it's wrong here
Implementation is about deploying the system.
- ✓
Requirements phase (Planning)
Why this is correct
This phase involves gathering and documenting business requirements.
- ✗
Design phase
Why it's wrong here
The design phase focuses on technical specifications, not requirements.
- ✗
Maintenance phase
Why it's wrong here
Maintenance occurs after the system is operational.
Go deeper
Related to this question
About these practice questions
One of 995 original CISA practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.