CISA Practice Question: Information Systems Acquisition, Development and Implementation
This CISA practice question tests your understanding of information systems acquisition, development and implementation. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is implementing a new customer relationship management (CRM) system. The project team is currently defining user roles and permissions. Which of the following is the PRIMARY reason to enforce segregation of duties (SoD) within the CRM?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "primary"
Why it matters: Asks for the main purpose or function, not a secondary benefit. Eliminate answers that describe side-effects or partial functions.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To reduce the risk of fraud and errors
Segregation of duties (SoD) in a CRM system is primarily enforced to prevent a single user from having conflicting capabilities, such as creating a customer record and also approving credit limits or processing refunds. Without SoD, an employee could both initiate and approve a fraudulent transaction, directly increasing the risk of fraud and undetected errors. While SoD can indirectly support data accuracy and compliance, the primary control objective is risk reduction through separation of conflicting functions.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
To reduce the risk of fraud and errors
Why this is correct
SoD ensures no single individual has control over two or more phases of a transaction, reducing fraud and error risk.
Clue confirmation
The clue word "primary" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
To ensure data accuracy and completeness
Why it's wrong here
Data accuracy is a goal of data controls, not specifically SoD.
✗
To comply with regulatory requirements
Why it's wrong here
Compliance is a secondary benefit, not the primary reason for SoD.
✗
To improve system performance and efficiency
Why it's wrong here
SoD may reduce efficiency; it is a control, not a performance measure.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often choose 'compliance' (Option C) because SoD is a common regulatory requirement, but the question asks for the PRIMARY reason, which is the fundamental control objective of reducing fraud and error risk, not the secondary benefit of meeting external mandates.
Detailed technical explanation
How to think about this question
In a CRM, SoD is implemented through role-based access control (RBAC) where permissions are assigned to roles (e.g., Sales Rep, Credit Manager, Refund Approver) rather than individuals. A critical subtlety is that SoD conflicts must be identified during the design phase by analyzing business processes for incompatible duties (e.g., a user who can modify customer master data should not also be able to approve discounts). Real-world failures often occur when a single role is granted both 'create' and 'approve' privileges on the same transaction type, bypassing the intended control.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the CISA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Information Systems Acquisition, Development and Implementation — This question tests Information Systems Acquisition, Development and Implementation — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: To reduce the risk of fraud and errors — Segregation of duties (SoD) in a CRM system is primarily enforced to prevent a single user from having conflicting capabilities, such as creating a customer record and also approving credit limits or processing refunds. Without SoD, an employee could both initiate and approve a fraudulent transaction, directly increasing the risk of fraud and undetected errors. While SoD can indirectly support data accuracy and compliance, the primary control objective is risk reduction through separation of conflicting functions.
What should I do if I get this CISA question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "primary". Asks for the main purpose or function, not a secondary benefit. Eliminate answers that describe side-effects or partial functions.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.