CGEIT Governance OF Enterprise IT Practice Question
Which key element should a balanced scorecard (BSC) for IT governance include?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Financial, customer, internal process, and learning and growth perspectives.
A balanced scorecard for IT should measure performance across financial, customer, internal process, and learning/growth perspectives.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Only financial metrics.
Why it's wrong here
Governance is multi-dimensional; financial is only one perspective.
- ✗
Only technical uptime metrics.
Why it's wrong here
Technical metrics are only a subset of internal process metrics.
- ✓
Financial, customer, internal process, and learning and growth perspectives.
Why this is correct
This is the classic Kaplan/Norton BSC structure adapted for IT governance.
- ✗
Only employee satisfaction metrics.
Why it's wrong here
Employee satisfaction is only part of the learning and growth perspective.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ISACA exam blueprint
This CGEIT practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CGEIT exam.