CGEIT Benefits Realization Practice Question
An IT investment shows a positive ROI, but the business units are not using the new system as intended. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The benefits realization plan did not adequately address business change and adoption.
Poor adoption indicates a failure in change management or a lack of alignment between the system and business processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The benefits realization plan did not adequately address business change and adoption.
Why this is correct
Benefits realization depends on the system being used in business operations.
- ✗
The steering committee met too frequently.
Why it's wrong here
Governance meeting frequency does not directly impact user adoption.
- ✗
The project lacked sufficient technical documentation.
Why it's wrong here
Lack of docs rarely prevents system usage if the system is valuable.
- ✗
The project was delivered under budget.
Why it's wrong here
Being under budget is a positive project result.
About these practice questions
One of 214 original CGEIT practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ISACA exam blueprint
This CGEIT practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CGEIT exam.