Managing Implementation and Ensuring Solution and Operations Reliability →mediumMultiple ChoiceObjective-mapped
Google PCA Practice Question: Managing Implementation and Ensuring Solution and Operations Reliability
You are responsible for post-incident reviews. After a major outage, your team identifies that the root cause was a misconfiguration in a deployment pipeline that caused an incorrect rollout. Which step should be included in the postmortem process?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Define action items to prevent recurrence and improve detection
Postmortems should identify root cause, document timeline, and define action items to prevent recurrence. Blaming individuals is counterproductive. Only documenting the timeline is insufficient. Ignoring is not acceptable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the incident and move on
Why it's wrong here
Ignoring leads to repeat incidents.
- ✗
Document the timeline of events and the root cause
Why it's wrong here
This is necessary but not sufficient; action items are also needed.
- ✓
Define action items to prevent recurrence and improve detection
Why this is correct
A blameless postmortem includes root cause, timeline, and action items.
- ✗
Assign blame to the engineer who made the mistake
Why it's wrong here
Postmortems should be blameless.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PCA practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PCA exam.