Google PCA Practice Question: Analysing and Optimising Technical and Business Processes
A company wants to implement blameless postmortems as part of their SRE practices. Which THREE principles should they follow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create actionable recommendations to prevent recurrence
Blameless postmortems focus on learning from incidents without assigning blame. They should focus on system improvements, include everyone involved, and document findings. Assigning blame, only involving management, and ignoring fixes are contrary to blameless culture.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Only involve senior management in the review
Why it's wrong here
Should include all relevant team members, not just management.
- ✓
Create actionable recommendations to prevent recurrence
Why this is correct
Postmortems should lead to improvements.
- ✓
Focus on identifying the root cause without blaming individuals
Why this is correct
Blameless analysis emphasizes system failures over human error.
- ✗
Assign responsibility to the team that caused the incident
Why it's wrong here
This would be blameful, not blameless.
- ✓
Share findings with all relevant stakeholders
Why this is correct
Transparency is key to learning across the organization.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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