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Generative AI Leader Practice Question: Planning an iterative rollout of a GenAI…
A company is planning an iterative rollout of a GenAI assistant for sales teams. They want to maximize adoption and minimize disruption. Which TWO change management practices should they prioritize? (Choose two.)
⚠ Common exam trap
The Generative AI Leader exam often tests the misconception that aggressive mandates or full-scale rollouts create urgency and speed adoption, but in GenAI contexts, they actually increase resistance and risk of failure due to the need for trust calibration and iterative refinement of model behavior.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide hands-on training sessions and documentation
Hands-on training and documentation directly address the learning curve and anxiety associated with adopting a GenAI assistant, ensuring users understand how to interact with the model effectively (e.g., prompt engineering basics, interpreting outputs) and reducing friction. This practice aligns with the iterative rollout strategy by providing staged support, which maximizes adoption through competence and confidence rather than coercion.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Provide hands-on training sessions and documentation
Why this is correct
Training reduces confusion and helps employees use the tool effectively.
- ✗
Disable the legacy system immediately after GenAI launch
Why it's wrong here
Immediate removal of legacy system can cause productivity loss if the new tool has issues.
- ✗
Roll out to all employees simultaneously to create urgency
Why it's wrong here
Simultaneous rollout can cause disruption and overwhelm support resources.
- ✓
Identify AI champions in the sales team to pilot the tool first
Why this is correct
Champions can provide feedback and advocate for the tool, increasing adoption.
- ✗
Set a mandatory usage target for each sales rep
Why it's wrong here
Mandatory usage may create resentment and does not foster genuine adoption.
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