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GCDL Practice Question: A company runs a customer-facing web application…
This GCDL practice question tests your understanding of a company runs a customer-facing web application…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a customer-facing web application with a published SLA of 99.95% monthly availability. In the past month, the application experienced two outages: a 12-minute outage and a 7-minute outage. Did the company meet its SLA?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Yes — 99.95% availability in a 30-day month allows approximately 21.6 minutes of downtime; total outage of 19 minutes is within the budget, meaning the SLA was met
The math confirms the SLA was met. 30 days × 1,440 minutes = 43,200 minutes. 0.05% × 43,200 = 21.6 minutes allowed. 12 + 7 = 19 minutes actual downtime. 19 < 21.6, so the SLA is met. However, the remaining buffer is only 2.6 minutes — the team should treat this as a reliability concern.
B
Distractor review
The answer cannot be determined without knowing the cause of the outages
SLA compliance is calculated from duration of unavailability, not cause. The cause of outages is relevant for root cause analysis and prevention, but SLA mathematics only requires total downtime duration.
C
Distractor review
No — two separate outages in one month always constitute an SLA breach regardless of duration
SLAs are calculated on cumulative downtime duration within the measurement period, not on the number of incidents. Multiple short outages that cumulatively fall within the allowed downtime budget do not breach the SLA.
D
Distractor review
No — the company missed the SLA because any outage automatically constitutes an SLA breach
SLAs define a specific downtime budget, not a zero-outage requirement. 99.95% allows 21.6 minutes of downtime per 30-day month. Having two outages that total less than this threshold does not breach the SLA.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
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Question 4
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Question 5
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Question 6
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FAQ
Questions learners often ask
What does this GCDL question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Yes — 99.95% availability in a 30-day month allows approximately 21.6 minutes of downtime; total outage of 19 minutes is within the budget, meaning the SLA was met — 99.95% availability in a 30-day month: 30 × 24 × 60 = 43,200 minutes. Allowed downtime: 0.05% × 43,200 = 21.6 minutes. Actual downtime: 12 + 7 = 19 minutes. Since 19 minutes < 21.6 minutes allowed, the SLA was met — but with only 2.6 minutes of remaining error budget.
What should I do if I get this GCDL question wrong?
Identify which GCDL exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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