Cloud Digital Leader How Google Cloud Resources Are Managed Practice Question
A company has a support plan that guarantees a 15-minute response time for P1 cases and includes a Technical Account Manager (TAM). Which support plan do they have?
⚠ Common exam trap
The trap is conflating Enhanced and Premium — candidates remember 'Enhanced has faster response' but forget that only Premium includes a TAM and the 15-minute P1 SLA.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Premium Support
Premium Support is the only Google Cloud support plan that guarantees a 15-minute response time for P1 cases and includes a named Technical Account Manager (TAM). Enhanced Support offers a 1-hour P1 response and no TAM, while Standard and Basic offer progressively slower responses. The combination of 15-minute P1 SLA and TAM uniquely identifies Premium.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Standard Support
Why it's wrong here
Standard Support provides technical support during business hours and has a P2 (urgent) response time under 4 hours; critically, it has no 15-minute P1 response commitment, so it cannot satisfy the company's required critical incident response guarantee.
- ✗
Enhanced Support
Why it's wrong here
Enhanced Support steps up to a P1 (critical) response time of under 1 hour, which is faster than Standard but still far from the guaranteed 15-minute response the company needs. Additionally, Enhanced does not include a designated Technical Account Manager (TAM), so it fails both key requirements of the support plan.
- ✗
Basic Support
Why it's wrong here
Basic Support includes no technical support, no response time objectives, and no access to a TAM; it offers only community forums, product documentation, and self-service tools. With no SLA for issue response or proactive account management, Basic Support is entirely incapable of meeting the company's 15-minute critical response requirement.
- ✓
Premium Support
Why this is correct
Premium Support is the sole tier that guarantees a 15-minute response for P1 (critical) incidents, a hard SLA not available in any lower tier. It also assigns a dedicated Technical Account Manager (TAM) to provide proactive operational support, architecture guidance, and business alignment, exactly matching the company's support plan.
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Key term
Google Cloud
Google Cloud is a suite of cloud computing services offered by Google that provides infrastructure, platform, and software solutions over the internet.
Key term
SLA
A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected, including metrics like uptime, response time, and penalties for non-compliance.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Google Cloud exam blueprint
This GCDL practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GCDL exam.