Cloud Digital Leader How Google Cloud Resources Are Managed Practice Question
A company has a support plan that guarantees a 15-minute response time for P1 cases and includes a Technical Account Manager (TAM). Which support plan do they have?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Premium Support
The Premium support plan includes a 15-minute P1 response time and a TAM. Enhanced provides <1 hour, and Standard/ Basic provide limited support.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Standard Support
Why it's wrong here
Standard Support provides technical support during business hours and has a P2 (urgent) response time under 4 hours; critically, it has no 15-minute P1 response commitment, so it cannot satisfy the company's required critical incident response guarantee.
- ✗
Enhanced Support
Why it's wrong here
Enhanced Support steps up to a P1 (critical) response time of under 1 hour, which is faster than Standard but still far from the guaranteed 15-minute response the company needs. Additionally, Enhanced does not include a designated Technical Account Manager (TAM), so it fails both key requirements of the support plan.
- ✗
Basic Support
Why it's wrong here
Basic Support includes no technical support, no response time objectives, and no access to a TAM; it offers only community forums, product documentation, and self-service tools. With no SLA for issue response or proactive account management, Basic Support is entirely incapable of meeting the company's 15-minute critical response requirement.
- ✓
Premium Support
Why this is correct
Premium Support is the sole tier that guarantees a 15-minute response for P1 (critical) incidents, a hard SLA not available in any lower tier. It also assigns a dedicated Technical Account Manager (TAM) to provide proactive operational support, architecture guidance, and business alignment, exactly matching the company's support plan.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This GCDL practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GCDL exam.