Service-Con-201 Knowledge Management Practice Question
Universal Containers wants to ensure that when a Knowledge article reaches its validation expiration date, it is automatically unpublished and flagged for review. How should the consultant configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Article Expiration Settings in Knowledge Settings to automatically archive or change status upon expiration.
Knowledge validation settings allow administrators to set expiration dates and define actions (such as archiving or unpublishing) when articles expire.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a time-based workflow rule on Knowledge that unpublishes the article on the expiration date.
Why it's wrong here
Incorrect. Time-based workflows are not supported on Knowledge in the same manner as native validation expiration settings.
- ✗
Build an Apex scheduled batch job that queries expired articles and updates their status.
Why it's wrong here
Incorrect. Native Knowledge settings handle validation expiration without custom Apex code.
- ✗
Use an escalation rule to notify the article owner when the expiration date passes.
Why it's wrong here
Incorrect. Escalation rules apply to Cases, not Knowledge articles.
- ✓
Configure Article Expiration Settings in Knowledge Settings to automatically archive or change status upon expiration.
Why this is correct
Correct. Knowledge settings allow automated handling of articles when they reach their validation expiration date.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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