Service-Con-201 Knowledge Management Practice Question
Universal Containers uses Salesforce Knowledge and wants to ensure that when an article is archived, it is automatically removed from all customer-facing Experience Cloud sites immediately. How does Salesforce Knowledge handle archiving behavior regarding visibility?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Archived articles are immediately removed from all channels and search results, remaining accessible only to users with 'View Archived Articles' permission.
Archived articles are automatically removed from all public channels, including internal search and Experience Cloud sites, immediately upon archiving.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Archived articles must be manually deleted from Experience Cloud workspace CMS spaces.
Why it's wrong here
Incorrect. Knowledge archiving handles channel removal natively without separate CMS deletion.
- ✗
Archived articles stay visible to community users unless an explicit sharing rule is removed.
Why it's wrong here
Incorrect. Sharing rules do not override the archived status of a Knowledge article.
- ✗
Archived articles remain visible in Experience Cloud sites until a batch job runs nightly.
Why it's wrong here
Incorrect. Archiving removes articles from public channels immediately.
- ✓
Archived articles are immediately removed from all channels and search results, remaining accessible only to users with 'View Archived Articles' permission.
Why this is correct
Correct. Archiving immediately revokes public visibility, moving the article to the archived state.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.