Service-Con-201 Knowledge Management Practice Question
Universal Containers needs to migrate legacy articles and wants to understand how Salesforce Knowledge handles article versioning during imports and updates. Which THREE principles apply to Knowledge versioning? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
When a new version is published, the previous published version is automatically archived.
Salesforce Knowledge maintains strict version control rules regarding draft, published, and archived states.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
When a new version is published, the previous published version is automatically archived.
Why this is correct
Correct. Publishing a draft replaces the active published version, moving the old one to archive status.
- ✓
Editing a published article automatically creates a new working draft version.
Why this is correct
Correct. Edits to live articles always generate a draft version while keeping the published version active.
- ✗
Draft versions are immediately visible to public guest users on Experience Cloud sites.
Why it's wrong here
Incorrect. Drafts are internal-only until published.
- ✗
An article can have multiple published versions simultaneously active at the same time.
Why it's wrong here
Incorrect. Only one version of an article can be in the published state at any given time.
- ✓
Archiving an article removes its published status and moves it to the archived state.
Why this is correct
Correct. Archiving changes the status and revokes public channel visibility.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.