Service-Con-201 Omni Channel Practice Question
Universal Containers has agents who work across multiple physical locations and need different presence statuses available depending on their current support queue assignment. How should the administrator manage presence status availability?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assign Presence Statuses to Profiles and Permission Sets.
Presence statuses are assigned to profiles or permission sets. To restrict or grant status access by group, administrators assign the appropriate presence statuses to specific permission sets assigned to those users.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Assign Presence Statuses to Profiles and Permission Sets.
Why this is correct
Profiles and Permission Sets control which presence statuses appear for users.
- ✗
Use Routing Configuration association rules.
Why it's wrong here
Routing configurations manage priority and capacity, not status access.
- ✗
Map Presence Statuses directly to Queues in Queue Setup.
Why it's wrong here
Queues do not control presence status visibility.
- ✗
Configure Service Channel availability filters.
Why it's wrong here
Service channels map objects, they do not filter status visibility.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.