Service-Con-201 Integration And Data Management Practice Question
Northern Trail Outfitters uses Salesforce Knowledge with external federated search. When service agents query the global search bar, articles from an external CMS need to appear alongside native Knowledge articles. Which integration approach should be implemented?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Federated Search via OpenSearch provider
Federated Search using OpenSearch or custom search providers allows Salesforce to query external repositories and display the results inline within the standard global search interface.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule a daily batch job to copy all external articles to custom objects
Why it's wrong here
Incorrect. Copying articles leads to synchronization overhead and does not leverage the federated search architecture.
- ✓
Configure Federated Search via OpenSearch provider
Why this is correct
Correct. Federated search enables agents to search external repositories directly from the Salesforce global search bar.
- ✗
Build a custom Visualforce page overriding Global Search
Why it's wrong here
Incorrect. Overriding global search with custom Visualforce is not supported and provides a poor agent experience.
- ✗
Deploy a Salesforce-to-Salesforce connection
Why it's wrong here
Incorrect. Salesforce-to-Salesforce is meant for sharing data between two Salesforce orgs, not federating search across non-Salesforce CMS systems.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.