Service-Con-201 Knowledge Management Practice Question
An author is writing a new Knowledge article and wants to include a step-by-step table and some embedded images. Which field type should the consultant add to the article page layout to support rich text formatting and images?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Rich Text Area
Rich Text Area fields support HTML formatting, tables, hyperlinks, and embedded images in Salesforce Knowledge.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Encrypted Text
Why it's wrong here
Incorrect. Encrypted text is for sensitive data masking, not rich content.
- ✗
Web Address (URL)
Why it's wrong here
Incorrect. URL fields store web links, not formatted document content.
- ✓
Rich Text Area
Why this is correct
Correct. Rich Text Area fields allow authors to format text, add tables, and embed images.
- ✗
Long Text Area
Why it's wrong here
Incorrect. Long Text Area fields support plain text only, without HTML formatting or images.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.