Service-Con-201 Knowledge Management Practice Question
An agent has finished updating an existing, published Knowledge article in Lightning Experience. What happens to the current published version while the agent is editing it?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The published version remains available to users while a separate draft version is edited.
When editing a published article, Salesforce creates a working draft. The original published version remains visible to users until the new draft is approved and published.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The published version remains available to users while a separate draft version is edited.
Why this is correct
Correct. Salesforce maintains versioning so live users see the published version while edits happen on the draft.
- ✗
The agent cannot edit a published article directly and must archive it first.
Why it's wrong here
Incorrect. Agents with appropriate permissions can edit published articles, which automatically generates a draft.
- ✗
A copy of the article is created as a brand-new record with a different URL name.
Why it's wrong here
Incorrect. It remains the same article record with a new version number.
- ✗
The article is automatically unpublished and set to draft for all users until re-published.
Why it's wrong here
Incorrect. Published articles remain available to users while a draft version is being edited.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.