Service-Con-201 Knowledge Management Practice Question
An administrator needs to make sure that support agents can view article versions when looking at historical interactions. Which permission must be granted to the agents?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
View Archived Articles
To view archived or older versions of an article, users must have the 'View Archived Articles' permission enabled on their profile or permission set.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Publish Articles
Why it's wrong here
Incorrect. Publish Articles allows users to make draft articles public, but does not inherently grant archive viewing.
- ✗
Edit Draft Articles
Why it's wrong here
Incorrect. This permission allows modification of drafts, not viewing archived historical versions.
- ✗
Manage Articles
Why it's wrong here
Incorrect. Manage Articles grants broad administrative control over creating, editing, publishing, and archiving.
- ✓
View Archived Articles
Why this is correct
Correct. This specific permission allows users to view archived versions of Knowledge articles.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.