Service-Con-201 Omni Channel Practice Question
An administrator is adding a new service channel for Cases in Omni-Channel. Which object property is required when defining a new Service Channel?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The target Salesforce Object
When creating a Service Channel, administrators must select the Salesforce object (e.g., Case, Lead, Work Order) that Omni-Channel will track and route.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The default agent skill requirement
Why it's wrong here
Skill requirements are configured separately via rules or flows, not in the service channel definition.
- ✓
The target Salesforce Object
Why this is correct
Selecting the correct Salesforce object is mandatory for tracking work items.
- ✗
The associated Apex routing controller
Why it's wrong here
Apex controllers are optional and only needed for custom external routing implementations.
- ✗
The maximum queue size limit
Why it's wrong here
Queue sizes are not defined at the service channel level.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.