Service-Con-201 Integration And Data Management Practice Question
A service organization implements strict data sharing rules where Cases are private. However, Tier 2 support agents need read/write access to Cases whenever the Category field equals 'Hardware'. Which feature should be used to automate this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Criteria-based sharing rule
Criteria-based sharing rules evaluate record field values (e.g., Category = Hardware) to share records with specified public groups, roles, or territories.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Organization-Wide Default setting change
Why it's wrong here
Incorrect. Changing OWD would expose all hardware and non-hardware cases globally, violating privacy requirements.
- ✗
Manual sharing via Apex sharing reasons
Why it's wrong here
Incorrect. While Apex managed sharing could work, a declarative criteria-based sharing rule is the standard recommended approach.
- ✗
Owner-based sharing rule
Why it's wrong here
Incorrect. Owner-based rules share records based on who owns them, not based on field values like Category.
- ✓
Criteria-based sharing rule
Why this is correct
Correct. Criteria-based sharing rules grant record access dynamically based on field values.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.