Service-Con-201 Service Cloud Solution Design Practice Question
A service manager wants to categorize cases by issue type, sub-type, and specific product model using dependent picklists. Which configuration is recommended?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard Dependent Picklists on the Case object
Dependent Picklists allow the values in one picklist (sub-type) to be filtered based on the selection in another picklist (issue type).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Separate custom objects with master-detail relationships
Why it's wrong here
Creating separate objects for simple categorization fields introduces unnecessary data architecture complexity.
- ✗
Validation rules enforcing text matching across fields
Why it's wrong here
Validation rules prevent invalid saves but do not provide user-friendly dropdown filtering in the UI.
- ✗
Custom Lightning components with hardcoded JSON mappings
Why it's wrong here
Custom code is unnecessary when declarative dependent picklists natively support this requirement.
- ✓
Standard Dependent Picklists on the Case object
Why this is correct
Dependent picklists ensure data consistency by restricting dependent field options based on controlling field selections.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.