Sales-Con-201 Implementation Strategies Practice Question
When designing a post-go-live support plan during the rollout strategy phase, what is the primary purpose of establishing a 'Tier 1' internal help desk comprised of Super Users?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To act as the first point of contact for daily user questions, triage minor issues, and reinforce training.
Internal Super Users handle routine 'how-to' questions and minor issues first, filtering out noise so that complex technical bugs go to Tier 2/Administrators.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To directly contact Salesforce Customer Support for billing inquiries.
Why it's wrong here
Billing inquiries are handled by contract signatories, not super users.
- ✓
To act as the first point of contact for daily user questions, triage minor issues, and reinforce training.
Why this is correct
Tier 1 super users provide rapid, context-aware peer support for daily operational questions.
- ✗
To write custom code and manage Apex triggers when developers are unavailable.
Why it's wrong here
Super Users are business-side champions, not necessarily developers.
- ✗
To perform quarterly data migrations and sandbox refreshes.
Why it's wrong here
Sandbox refreshes and data migrations are administrator responsibilities.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.