Sales-Con-201 Consulting Practices Practice Question
Universal Containers is experiencing low user adoption three months after going live with Sales Cloud. The steering committee asks the consultant to recommend strategies to improve user engagement and system utilization. Which TWO actions should the consultant recommend? Choose 2 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Incorporate Salesforce activity and data quality metrics into sales management KPIs and recognition programs.
To drive adoption, organizations should establish feedback loops, tie system usage to performance metrics or recognition, and provide ongoing enablement rather than assuming one-time training is enough.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Outsource all daily sales rep data entry tasks to an offshore administrative team.
Why it's wrong here
Outsourcing rep data entry prevents reps from using the CRM, undermining user adoption.
- ✓
Incorporate Salesforce activity and data quality metrics into sales management KPIs and recognition programs.
Why this is correct
Aligning CRM usage with performance reviews and recognition reinforces that Salesforce usage is core to the job.
- ✓
Establish a regular user feedback mechanism and prioritize quick-win enhancements based on user pain points.
Why this is correct
Listening to user feedback and delivering quick wins builds trust and drives engagement.
- ✗
Mandate a 4-hour refresher training course covering every administrative setup menu.
Why it's wrong here
Long administrative training courses do not address end-user adoption barriers.
- ✗
Lock all legacy systems and spreadsheets permanently on day one without exception.
Why it's wrong here
Forcing usage without addressing root usability issues leads to shadow IT and resentment.
About these practice questions
Courseiva writes every Sales-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.