Sales-Con-201 Implementation Strategies Practice Question
Universal Containers is conducting a pre-rollout user experience assessment for their Sales Cloud implementation. Which TWO activities should the consultant perform during this assessment to ensure high user adoption? Choose 2 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Shadow sales representatives during their daily calls and meetings to understand real-world workflows.
Observing daily workflows ('shadowing') and identifying cumbersome data entry points directly uncover usability roadblocks. Standardizing without input or delaying go-live indefinitely are incorrect.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Shadow sales representatives during their daily calls and meetings to understand real-world workflows.
Why this is correct
Observing actual user routines reveals friction points and unnecessary clicks that need streamlining.
- ✗
Delay the user assessment until after go-live when actual usage data can be gathered.
Why it's wrong here
Assessments must happen pre-rollout to proactively shape the system configuration.
- ✗
Impose strict, unalterable data entry validation rules before consulting end users.
Why it's wrong here
Imposing rules without user feedback causes frustration and circumvention of the system.
- ✓
Identify and document legacy workarounds, spreadsheet trackers, and pain points.
Why this is correct
Understanding what shadow systems reps currently use helps consultants design replacement functionality in Sales Cloud.
- ✗
Exclude sales managers from the assessment to keep the focus strictly on individual contributors.
Why it's wrong here
Sales managers are critical stakeholders who define reporting needs and team adoption goals.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Sales-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Sales-Con-201 exam.