Sales-Con-201 Sales Lifecycle Practice Question
A sales team wants to ensure that all outbound emails sent through Sales Engagement automatically log against the related Contact and Opportunity records. Where is this behavior managed?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In Sales Engagement Settings and Einstein Activity Capture configuration.
Email settings and activity settings govern how emails log to records.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Through Workflow Rules on the Task object.
Why it's wrong here
Workflows do not manage EAC sync behavior.
- ✗
By creating an Apex trigger on the EmailMessage object.
Why it's wrong here
Declarative email logging settings handle this.
- ✗
In the user's personal Email Integration settings under 'Auto-Log Outbound Emails'.
Why it's wrong here
Settings are managed globally or via EAC configurations.
- ✓
In Sales Engagement Settings and Einstein Activity Capture configuration.
Why this is correct
Email logging and syncing are configured in EAC and Sales Engagement settings.
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Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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