Sales-Con-201 Consulting Practices Practice Question
A consultant is conducting a stakeholder interview during the Discovery phase of a Sales Cloud implementation. Which approach should the consultant prioritize to uncover the true business requirements rather than just stated system preferences?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Focus the conversation on existing business challenges, bottlenecks, and desired end-user outcomes.
Focusing on current business pain points and desired outcomes helps uncover underlying needs, avoiding premature technical solutions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Review the existing legacy system code and database schema to determine object relationships.
Why it's wrong here
Technical architecture review happens later; Discovery should focus on business processes first.
- ✓
Focus the conversation on existing business challenges, bottlenecks, and desired end-user outcomes.
Why this is correct
Understanding pain points and outcomes uncovers core requirements rather than biased technical solutions.
- ✗
Demonstrate standard Salesforce features immediately to validate their initial ideas.
Why it's wrong here
Demos too early can anchor stakeholders to specific UI paradigms before requirements are defined.
- ✗
Ask stakeholders which exact page layouts and fields they want configured.
Why it's wrong here
This leads to custom configuration requests before understanding the actual business process.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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