SSE-Engineer Prisma Access Troubleshooting Practice Question
Which TWO actions should an administrator take when troubleshooting high CPU utilization on Prisma Access cloud infrastructure nodes? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check ACC and Traffic/Threat logs to identify traffic spikes, unusual session volumes, or potential security attacks.
High CPU troubleshooting involves analyzing threat/traffic log volumes, checking for traffic storms or DoS attacks, and reviewing system diagnostic files.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check ACC and Traffic/Threat logs to identify traffic spikes, unusual session volumes, or potential security attacks.
Why this is correct
Sudden traffic surges or attack traffic heavily utilize CPU resources for inspection and session handling.
- ✗
Modify the GlobalProtect client portal authentication profile.
Why it's wrong here
Authentication profiles do not govern cloud node CPU resource consumption.
- ✓
Generate and analyze a Tech Support File (TSF) specifically for Prisma Access via Panorama to review system resource allocation and daemon status.
Why this is correct
TSFs contain detailed diagnostic data on CPU loads, process utilization, and system events.
- ✗
Update the Antivirus dynamic signature version.
Why it's wrong here
Signature updates run automatically and do not resolve high CPU caused by traffic loads.
- ✗
Restart the customer CPE device at the branch location.
Why it's wrong here
Branch CPE restarts do not impact cloud infrastructure node CPU utilization.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.