SSE-Engineer Prisma Access Troubleshooting Practice Question
An administrator notices that a subset of mobile users connecting via GlobalProtect in Prisma Access cannot resolve internal corporate hostnames, while external websites load normally. The split-tunnel configuration includes the corporate domain. Where should the administrator check first in Panorama to troubleshoot this DNS resolution failure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Panorama > Prisma Access > Service Setup > Mobile Users > GlobalProtect Client Settings > Client Config > DNS and-or WINS.
In Prisma Access, DNS server assignments for mobile users are pushed via the GlobalProtect Agent configuration under Network > GlobalProtect > Client Settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Panorama > Prisma Access > Service Setup > Mobile Users > GlobalProtect Client Settings > Client Config > DNS and-or WINS.
Why this is correct
The DNS server IPs and primary/secondary suffixes assigned to GlobalProtect clients are configured and pushed via the Client Settings in Panorama.
- ✗
Panorama > Prisma Access > Monitoring > ACC.
Why it's wrong here
ACC displays application traffic visualization, not the configured DNS push list for GlobalProtect clients.
- ✗
Panorama > Cloud Services > Status > Traffic Log.
Why it's wrong here
Traffic logs show session creation and teardown, not client-side DNS configuration assignments.
- ✗
Panorama > Firewall > Network Profiles > Interface.
Why it's wrong here
Prisma Access configuration is managed centrally under Cloud Services or Prisma Access tabs in Panorama, not direct firewall network profile templates for cloud locations.
Visual reference
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.