SSE-Engineer Prisma Access Administration And Operation Practice Question
An administrator is troubleshooting a scenario where remote users connected via Prisma Access Mobile Users cannot access a specific newly added subnet behind a Remote Network location. Which configuration check should the administrator perform first in Panorama?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that Security Policy rules permit traffic from the Mobile Users zone to the Remote Networks zone, and that the remote subnet is included in the Remote Network configuration.
To allow communication between different Prisma Access access types (such as Mobile Users to Remote Networks), the administrator must ensure that inter-zone traffic is permitted and that routing/address spaces are properly advertised in Panorama.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Restart the Cloud Identity Engine agent on the domain controller to refresh IP-to-user mappings.
Why it's wrong here
IP-to-user mapping affects user-based policies, but subnet connectivity issues between Mobile Users and Remote Networks are primarily routing and security policy issues.
- ✓
Verify that Security Policy rules permit traffic from the Mobile Users zone to the Remote Networks zone, and that the remote subnet is included in the Remote Network configuration.
Why this is correct
Inter-zone traffic must be explicitly allowed by Security Policy rules, and Remote Networks must advertise the correct subnets so Prisma Access routing knows how to forward the packets.
- ✗
Reinstall the GlobalProtect agent on all remote user machines to update the gateway list.
Why it's wrong here
GlobalProtect clients automatically learn routing updates pushed by Prisma Access; reinstalling the agent is unnecessary.
- ✗
Generate a new API key in Prisma Access Insights to force a routing table recalculation.
Why it's wrong here
API keys do not control routing calculation or trigger route updates in Prisma Access.
Visual reference
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.