SSE-Engineer Prisma Access Troubleshooting Practice Question
An administrator is troubleshooting a Prisma Access explicit proxy deployment where users report that specific web applications are failing with connection timeout errors. Which THREE areas should the administrator check? (Choose three)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inspect Proxy Authentication and Decryption profiles to ensure authentication challenges are correctly processed.
Explicit proxy troubleshooting involves verifying proxy profile configurations, security rules allowing proxy traffic, PAC file distribution, and decryption settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Inspect Proxy Authentication and Decryption profiles to ensure authentication challenges are correctly processed.
Why this is correct
Misconfigured proxy authentication can cause connection stalls and timeouts.
- ✗
Verify the BGP AS number on the Service Connection.
Why it's wrong here
BGP settings manage site-to-site routing, not explicit proxy client connections.
- ✓
Check Security Policy rules to ensure traffic destined for the explicit proxy listener ports is allowed.
Why this is correct
Firewall rules must permit traffic sent to the explicit proxy service ports.
- ✓
Verify that explicit proxy port settings and proxy profiles match what is configured on the client browser or PAC file.
Why this is correct
If browser proxy settings do not match the Prisma Access explicit proxy port, connections timeout.
- ✗
Check the GlobalProtect client pre-logon timeout value.
Why it's wrong here
Pre-logon timeout controls pre-login agent behavior, not explicit proxy browser traffic.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.