SSE-Engineer Prisma Access Troubleshooting Practice Question
An administrator is investigating intermittent authentication failures for remote users connecting via GlobalProtect to Prisma Access using SAML. Which THREE log sources or troubleshooting commands can assist in identifying the root cause? (Choose three)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
authd.log on Panorama/Prisma Access
SAML authentication troubleshooting in Prisma Access requires inspecting authentication daemon logs, GlobalProtect portal logs for connection handshakes, and client-side debug logs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
authd.log on Panorama/Prisma Access
Why this is correct
The authd log contains details regarding SAML authentication requests, assertions, and IdP communication errors.
- ✗
Data-plane packet capture (pcap) of HTTP/2 server streams
Why it's wrong here
Data-plane packet captures of HTTP/2 are not the standard or most direct tool for diagnosing SAML token decoding issues.
- ✓
GlobalProtect app debug logs on the client endpoint
Why this is correct
Client-side debug logs show the browser interaction and SSO handoff during SAML authentication.
- ✓
globalProtectPortal.log
Why this is correct
Portal logs capture initial connection and authentication profile mappings for the gateway/portal.
- ✗
Panorama ACC threat widget counters
Why it's wrong here
ACC threat widgets display malware and exploit counts, not SAML authentication handshakes.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.