SSE-Engineer Prisma Access Troubleshooting Practice Question
A remote user reports that their GlobalProtect connection connects successfully to Prisma Access, but they cannot resolve internal fully qualified domain names (FQDNs). Where should the administrator check to ensure DNS server IP addresses are correctly pushed to the GlobalProtect client?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Panorama > Prisma Access > Setup > Portal > Agent > Client Settings.
GlobalProtect client settings, including internal DNS server addresses, are pushed via the GlobalProtect Agent configuration in Panorama.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Panorama > Prisma Access > Setup > Portal > Agent > Client Settings.
Why this is correct
Client Settings within the GlobalProtect Portal configuration define the DNS servers pushed to endpoints upon connection.
- ✗
Prisma Access > Cloud Services > Status.
Why it's wrong here
This status page displays service health, not client configuration parameters.
- ✗
Panorama > Managed Devices > Remote Networks.
Why it's wrong here
Remote Networks configuration applies to site-to-site IPsec tunnels, not remote user GlobalProtect agents.
- ✗
Panorama > Policy > Security.
Why it's wrong here
Security policies control traffic forwarding, not client IP/DNS configurations.
Visual reference
About these practice questions
One of 203 original SSE-Engineer practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This SSE-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSE-Engineer exam.